Brand: Lavistoe™
Legal Company: Tianjin Xiaoshubiao Technology Co., Ltd.
Legal Representative: Xue Zhiqiang
Customer Support Email: service@lavistoe.com
Business Address:Unit 32, Ground-floor Commercial Unit, Canal Food Street, Qiaobei Subdistrict, Ninghe District, Tianjin (Unit 0122, Qiaobei Subdistrict Investment Promotion Center)
Contact Lavistoe™
Customer Support Email: service@lavistoe.com
Customer Support Phone: +86 13107391687
Customer Service Hours: 8:00 AM–10:00 PM
Return Window
Eligible products may be returned within 30 calendar days after the date of delivery.
Condition for a Preference-Based Return
A preference-based return may be accepted when the product is unused, clean, undamaged, complete, and in its original condition with its original packaging, labels, accessories, and included materials.
Items that have been installed, modified, assembled incorrectly, washed, altered, or damaged after delivery may not qualify for a preference-based return.
How to Start a Return
Before sending anything back, contact sservice@lavistoe.com and provide:
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The order number;
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The email address used for the order;
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The item name or description;
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The reason for the return; and
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Photographs or videos when relevant.
Our customer service team will review and handle the request within 3 business days. Please wait for written return instructions before shipping an item.
Return Location
The return location may depend on the product and fulfillment arrangement. Do not send a return to the business address listed above unless our support team specifically instructs you to do so. After approval, we will provide the appropriate return location and instructions.
Return Shipping Responsibility
For a preference-based return, the customer is responsible for the return shipping cost unless otherwise stated in writing.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, Lavistoe™ will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost when the issue is confirmed.
No Unreasonable Charges
We do not impose an unreasonable restocking charge, cancellation charge, or other punitive fee for a valid return request. Any adjustment must be connected to the actual condition of the returned item and applicable law.
Inspection and Resolution
A returned item may be inspected after arrival. If the return is approved, the applicable refund or replacement will be arranged. If more information is needed, our support team will contact the customer.
Refund Timing
An approved refund is issued to the original transaction method and should arrive within 7–10 business days after refund approval.